Shipping & Delivery Policy

Shipping Policy

We are committed to delivering your AuraStrike™ golf products safely, securely, and efficiently. Please review our full shipping guidelines, fulfillment timelines, and policies below.

1. Order Processing Time

  • All orders are verified, packed, and dispatched within 1–2 business days (Monday through Friday, excluding weekends and major public holidays).

  • Once your package leaves our fulfillment center, you will immediately receive an automated email notification containing your carrier tracking number and direct tracking link.

2. Estimated Delivery Windows

Region / Destination Estimated Transit Time
United States 4–12 business days
Australia & New Zealand 4–12 business days
United Kingdom & European Union 7–12 business days
Rest of World 7–15 business days

Please note: Delivery times are transit estimates provided by our couriers. Occasional transit delays caused by customs clearance, peak holiday postal volume, extreme weather, or localized carrier backlogs are beyond our direct control and do not qualify for transit-related refunds.

3. Shipping Rates & Free Shipping Promotions

  • Standard shipping rates are automatically calculated at checkout based on package weight and delivery location.

  • Any ongoing promotional free shipping offers (such as multi-unit bundle deals or tier discounts) will apply automatically to your cart total during checkout.

4. Shipment Tracking

  • Once dispatched, you will receive a shipping confirmation email containing your direct tracking link.

  • Please allow 24–48 hours from the time of carrier pickup for online scanning events and movement history to populate in the carrier's database.

5. Delivery Verification, Stolen & Lost Packages

Once a package is marked and scanned as "Delivered" by the respective postal service or courier (e.g., USPS, Australia Post, Royal Mail, DHL), delivery is deemed fulfilled and custody passes to the recipient.

If tracking shows delivered but your parcel is not found:

  1. Inspect Immediate Surroundings: Check around side gates, porches, back entryways, or behind large pots where drivers commonly place parcels to avoid street view.

  2. Check with Household Members & Neighbors: Confirm whether a neighbor, apartment building manager, or concierge accepted the delivery on your behalf.

  3. Contact Your Local Delivery Depot: Reach out directly to your neighborhood post office branch or courier dispatch with your tracking number for GPS coordinates of the drop-off.

  4. File a Case with Support: If the item remains unaccounted for after 48 hours, contact us within 7 days of the delivery scan date. Our support team will open a carrier investigation and determine eligibility for a complimentary replacement dispatch (cash refunds are not provided for confirmed courier drop-offs).

Important Notice on Incomplete or Transit-Damaged Orders: If your order arrives physically broken, torn, or with missing components, you must notify our customer care team within 48 hours of receipt. Clear photographs or short video clips of both the damaged product and outer postal packaging are strictly required for an immediate claim replacement.

6. Address Accuracy & Corrections

  • Customers are strictly responsible for inputting complete and verified shipping details (including unit, apartment, suite, or box numbers) prior to completing checkout.

  • If a delivery failure or "Return to Sender" event occurs due to an incorrect or incomplete destination address submitted at checkout, the customer will be responsible for standard secondary re-shipment freight costs.

7. Import Customs, Duties & VAT

  • For international orders outside standard domestic hubs, import duties, customs tariffs, processing surcharges, and local VAT assessments are set by local government authorities.

  • These government fees are not collected by us at checkout and remain the legal responsibility of the importing recipient upon border clearance.

8. Core Shipping Policy Summary

  • No refunds on courier-verified deliveries: We do not provide cash refunds for parcels marked and verified as delivered by postal systems.

  • Full replacement protection: We promptly dispatch brand-new replacements for verified transit loss or goods damaged during transport.

  • Evidence required: Photographic and video evidence of damaged goods/packaging must accompany all damage claims.

  • Carrier delays: Carrier or border delays do not constitute grounds for order cancellation once an order is dispatched.

Customer Support & Claims

For questions, address changes before dispatch, or replacement claims, contact our dedicated team:

  • Email: support@auragolfco.com (infokingtherapist@gmail.com)

  • Response Window: Monday – Friday, within 24 business hours