Return & Refund Policy

Refund & Return Policy

At Aura Golf Co., we take pride in the design and performance of our golf training aids, and we want you to swing with complete confidence. That is why every purchase is backed by our 30-Day Money-Back Guarantee.

If you are not fully satisfied with your purchase, please review our return, replacement, and cancellation guidelines below.

1. 30-Day Money-Back Guarantee (Returns)

You may request a return within 30 days of your order’s confirmed delivery date.

Eligibility Criteria:

  • The item must be clean, in its original working condition, and include all original packaging, tags, and accessories.

  • Gift cards, downloadable blueprints, and promotional digital guides are non-refundable.

How to Initiate a Return:

  1. Send an email to our support desk at support@auragolfco.com with your Order Number (e.g., #AG1001) and a brief explanation of why you are returning the item.

  2. Our customer care team will verify your order details and provide you with authorized return warehouse instructions.

  3. Securely pack the item and ship it using a trackable courier service of your choice.

Refund Processing:

  • Once your return arrives at our inspection facility and is verified, a credit will automatically be applied to your original method of payment.

  • Please allow 5–7 business days for your banking institution or card issuer to reflect the funds back into your account.

  • Please note: Original shipping costs incurred at checkout are non-refundable. Customers are responsible for the postage costs of returning items back to our warehouse.

2. Damaged, Broken, or Defective Items

If your AuraStrike™ arrives broken, damaged in transit, or demonstrates a manufacturing defect, you do not need to go through the hassle of returning it. We will immediately dispatch a brand-new replacement completely free of charge.

To request an immediate replacement:

  1. Contact us at support@auragolfco.com within 7 days of confirmed delivery.

  2. Include your Order Number.

  3. Attach clear photos or a short video clip demonstrating the structural defect or transit damage alongside the shipping label.

Important: For damaged or defective goods, our policy provides a fast, hassle-free replacement unit rather than an immediate cash refund, ensuring you receive a premium, functioning product without extra expense.

3. Order Cancellations

We process orders rapidly to guarantee prompt shipping times. If you have changed your mind after completing your checkout, please notify us immediately.

  • Orders can only be cancelled prior to being packed and dispatched by our warehouse team.

  • Because fulfillment workflows, label creation, and payment gateway transaction fees incur direct overhead costs, all authorized order cancellations are subject to a standard $20 USD handling and restocking fee.

  • If your order has already left our dispatch center, it cannot be intercepted or cancelled while in transit. You will need to wait for delivery and request a standard 30-day return per the terms above.

4. Summary of Terms

Request Type Timeframe Resolution Return Shipping
Standard Return Within 30 days of delivery Full product refund Paid by customer
Damaged / Defective Item Within 7 days of delivery Free brand-new replacement No return required
Pre-Shipment Cancellation Prior to fulfillment Refund minus $20 processing fee N/A

Need Assistance?

Our customer experience team is here to ensure your game gets on track. Reach out anytime:

  • Email Support: support@auragolfco.com

  • Operating Hours: Monday – Friday (9:00 AM – 5:00 PM EST)